AI · SaaS · Workflow Automation
Healthcare Operations Platform
An intelligent operations platform designed to reduce administrative workload across healthcare teams.
Industry
Healthcare
Platform
Web
Engagement
Idea → Product
Outcome
Reduced repetitive administrative workflows.
The challenge
Coordination between clinical and administrative teams was spread across spreadsheets, email threads, and a scheduling tool that nobody trusted. Every handoff required a human to re-enter information that already existed somewhere else.
The product
A single operations surface where intake, task routing, and follow-up live together. An assistant reads incoming documents and messages, drafts the structured record, and routes it to the right queue — with a person always confirming the outcome.
Approach
Strategy
Mapped the real administrative day, then chose the three workflows worth automating first.
Design
Designed a queue-first interface built around scanning, confirming, and moving on.
Engineering
Event-driven services with an audit trail on every automated action.
Launch
Rolled out team by team with usage review sessions each week.
Capabilities
Unified intake
Documents, forms, and messages arrive in one reviewable queue.
Assisted drafting
Structured records proposed automatically, confirmed by a person.
Workflow routing
Rules and priorities that operations leads can change themselves.
Audit trail
Every automated decision is traceable and reversible.
Architecture
- React + TypeScript client
- Node.js API layer
- Event queue for async processing
- LLM service with retrieval over policy documents
- PostgreSQL + object storage
- Cloud infrastructure with observability
Results
—
Manual re-entry steps removed from daily intake
—
Administrative queues consolidated into one surface
—
Automated actions fully auditable
Next project
Consumer Marketplace
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